Shipping and delivery policy

First, the product delivery policy

Delivery Policy:

1. The address must include the building, villa or apartment number, in addition to the street name, city, and zip code. The phone number and the name of the person concerned must be written according to the registration form on the website.
2. We are working to implement your order and deliver it quickly within 24 working hours from the date of the order for shipments inside Riyadh, as for shipping outside Riyadh, the delivery time varies according to the shipping company, and you can track the status of the shipment by entering your account on the store.
3. We deliver orders on normal business days, which are from Saturday to Thursday, excluding weekends and public holidays. We do not currently have the ability to deliver orders on weekends and public holidays
4. The shipping company delivers to the address registered in the application, but there are some areas where the shipment is received from the nearest office of the shipping company
5. Prices on the website include tax.
6. Any error or lack of order information such as the mobile number, or the shipping address may lead to a delay in the order.
7. We will not be able to ship products to addresses that are incomplete, or different from the ones listed on the order
8. If you cannot be reached or in the event of refusal to receive for any reason other than an error in the order that was sent, only the shipping value will be collected or deducted from the amount previously paid on the online store Rokn Al-Hil.
9. Regarding international shipments, in the event that the customer refuses to pay the value of customs or additional taxes applied according to the system of each country, the shipment will be returned to us again with the customer charging the full value of the freight from and to the store management in addition to the value of customs or taxes that may be paid to deliver the shipment to the address Registered in the application
10. No services or products of the online store will be provided or provided to any of the countries subject to penalties according to the law of the Kingdom of Saudi Arabia.

Second: Return Policy

We gladly accept the request to return any of the products, but according to the following conditions:

1. A request to return the received goods is allowed within 3 days only from the date of its receipt.
2. Returned merchandise must be in the condition in which it was received, in the original packaging, unopened, unused, and include any labels, accessories, or tags that came with the product.
3. The customer shall bear the shipping cost in case of return unless the error was caused by the store management.
4. A return request is submitted by communicating with one of our channels displayed on the site.
5. In the case of electronic payment via electronic payment cards, the amount will be refunded to the same card used after receiving the product; The refund period for the same card may differ from one customer to another according to the refund policy according to the banks that you deal with, for a period of up to ten days.
6. In the case of payment upon receipt, a bank account number inside Saudi Arabia (IBAN) is indicated in order to add the refunded amount to it, with an explanation of the IBAN number, the name of the account holder and the name of the bank